Exclusive Offer toCo-operative Supermarkets Australia (CSA) Members

Join Live eftpos to take advantage of exclusive benefits and pricing solutionsthat provide your IGA store with significant savings*.

Exclusive Offer to Co-operative Supermarkets Australia (CSA) Members

Join Live eftpos to take advantage of exclusive benefits and pricing solutionsthat provide your IGA store with significant savings*.

Exclusive Pricing

Take advantage of market leading supermarket pricing available only to CSA Members.

Low-Touch Onboarding

Efficient digital onboarding and installation tailored to your business.

POS Integration

Seamlessly integrate with your POS system via Linkly.

Merchant Choice Routing

Save on transactions with automated payment routing of multi-network contactless debit transactions.

Qantas Points

Opt-in to earn Qantas Points on all your customers transactions.

Dedicated Relationship Manager

Receive a single point of contact to provide ongoing assistance and support.

Terminal Settlement

Enjoy late settlement up to 11:59pm local time across all card types, with 7-day settlement available for a minor additional fee

Simplified Reconciliation

American Express transactions are settled alongside Visa and Mastercard.

Online Portal

Access an overview of transactions, payments, and current integrations.

Flexible Pricing Options

Exclusive Offer to Co-opertive Supermarkets Australia (CSA) Members enables access to flexible pricing options to suit your business's needs. Check your Merchant Fee Saving Report to see what pricing option you have been quoted.

Interchange++

The merchant service fees under this pricing option are calculated by adding the interchange fee specific to each card type, scheme fee and acquirer fee (Live eftpos' fee).

Semi-blended

The merchant service fees under this pricing option are calculated by applying a fixed percentage of the transaction value, regardless of card type or domestic and internal cards. All interchange, scheme fees and acquirer fees are covered under the one fixed percentage fee.

APPLY NOW

Once your application has been completed, a Live eftpos relationship manager will reach out to coordinate next steps for onboarding and installation. Download the flyer for additional information on pricing, support and Qantas Points earn opportunities.

Earn Qantas Points on either pricing plan

CSA Members can combine either of the pricing plan with Qantas Points. Pricing will differ with the inclusion of Qantas Points, to understand how please speak to a Live eftpos Relationship Manager.

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Frequently Asked Questions

CSA

CSA and Live group have collaborated to deliver an exclusive deal to CSA members.

This deal is designed, where possible, to lower the cost of doing business as well as supporting CSA members through best practice in payments infrastructure and payments capability.

This deal, only available to CSA members is another step towards CSA’s vision of creating a team of independent retailers recognized as the best supermarket network in Australia by 2025.

The current CSA Live group deal has been specifically designed and costed to cater for supermarket businesses only.

For any non-supermarket business that a CSA member may own within its portfolio, Live group will be required to undertake analysis of that businesses recent merchant statements in order to provide accurate pricing.

To gain access to this exclusive deal for CSA members, please reach out to CSA directly to explore membership opportunities, via http://coopsupermarkets.com.au/

Fees

Interchange++ and Semi-blended pricing are two different methodologies for calculating the Merchant Services Fees that are passed through and paid for by the merchant.

For Interchange ++ pricing, the merchant service fees are calculated by adding the interchange fee specific to each card, scheme fee and acquirer fee (Live eftpos’ fee), on a per transaction level. Therefore, the percentage cost per transaction within a card type (e.g. Visa Credit) will vary due to the variability of interchange fees.

For Semi-blended pricing, the merchant service fees under this pricing option are calculated by applying a fixed percentage of the transaction value, regardless of the cards presented with the card type (e.g. Visa Credit) or domestic and international cards. All interchange, scheme fees and acquirer fees are covered under the one fixed percentage fee.

Check your Merchant Fee Savings Report to understand the fees/rates/pricing option that has been applied to your business.

This can be adjusted by selecting the appropriate pricing option that you require during the digital application process.

Live eftpos is the only payments provider in Australia offering Qantas Points on merchant services. CSA members have two options for earning Qantas Points.

1 Qantas Point for every $25 transacted = +0.056% per transaction
1 Qantas Point for every $50 transacted = +0.03% per transaction

To access 7-day settlement, businesses will be charged $20 per month for settlement (typically businesses have one settlement, per store location).

The additional charge is in place due to the increased cost associated with disbursing funds via the New Payments Platform (NPP).

Onboarding

Due to peak trading periods in supermarkets and corporate shutdowns for critical third party support services for the merchant services deal, Live group will be installing terminals to CSA members commencing 11th January 2021. Please complete the online Application to enable Live eftpos to undertake Anti Money Laundering checks and internal Live group administrative processes.

Merchant Choice Routing will automatically be set up on your terminals.

The routing to be configured on your terminals will be as per the Merchant Fee Savings Report, as provided by CSA.

Yes, please advise your Live eftpos relationship manager after the application form has been submitted.

After the successful installation of your new Live eftpos terminal, you will need to make contact with your old acquirer (the bank or payments provider who previously managed your terminals) in order to organise the return of these terminals. Typically, these terminals will remain property of the acquirer, so you will need to return them in order to properly close your account and ensure your business doesn’t incur any additional charges such as terminal rental. Contact your old acquirer to confirm their respective returns process.

Please contact your Live eftpos Relationship Manager to request inclusion in the 7-day settlement program.

American Express

American Express Payment Designation is the consent from a merchant to enable Live eftpos to receive your funds from American Express and then settle into your business bank account.

American Express Payment Designation, enables Live eftpos to process and settle your American Express funds alongside your Visa and Mastercard funds.

Your American Express Service Establishment (SE) number will be located in your American Express Online Portal, or can be found on your American Express Paper Statements.

Rewards

To enable the earning of Qantas Points on the exclusive CSA Live group merchant services deal, please select the appropriate earn rate during the application process.

Please contact your Live eftpos relationship manager.

*The Live group CSA Merchant Services deal is only available to CSA Members authorized by CSA and whose business is a supermarket or IGA store. To be eligible, the CSA Member must first obtain a Fee Savings Calculation from CSA and referral to Live group. A CSA Member must apply to Live group via the Live eftpos application form, available at https://application.liveeftpos.com.au. Any CSA Member participating in the Live group CSA Merchant Services deal will do so under the Live eftpos merchant terms and conditions, available at https://www.liveeftpos.com.au/LEMerchantTnC.pdf
^A business must be a Qantas Business Rewards Member to earn Qantas Points for business. A one-off join fee of $89.50 including GST normally applies, however this will be waived for Live eftpos customers that join via https://www.qantasbusinessrewards.com/liveeftposfree. Membership and Qantas Points are subject to the Qantas Business Rewards Terms and Conditions. Qantas Points for business are offered under the Live eftpos Terms and Conditions.
Live eftpos Terms and Conditions