Ken’s Cones is an ice cream vendor that is located within the Illawarra region of New South Wales. Their quirky ice cream trucks have been operating in the area for the past 25 years, offering sweet treats to the public as well as catering for functions and events.

Making the most of opportunities

Ken’s Cones joined Live eftpos in March 2015, after seeing an offer advertised on Facebook. Owner Ken Murray required a mobile EFTPOS device that would work with his moving truck and requirements for a strong network reception. He was also intrigued by the additional opportunity to earn Qantas points on customer transactions.

“Neither of my vans had ever accepted EFTPOS payments, but it was something our business urgently required. After some research we decided Live eftpos was perfect in terms of  affordability and fitting within my budget.”

A timely increase in sales

Looking for a way to increase sales through different payment methods, Ken discovered using a Live eftpos device had enabled more sales opportunities.

“We have had hundreds of customers who have scraped up enough cash to buy ice cream for their kids. When they find out that we now accept EFTPOS, they open their wallets so to speak and then add flakes, up-size to doubles and even buy themselves one as well!”

Personalised service

Ken highlights positive experiences with his relationship manager, as well as his favourite product perks.

“Nothing seems to be a problem and I especially love having a designated Relationship Manager. The technical support I have received is excellent and the team have always been more than happy to assist.

Live eftpos are always improving their products. I love that they provide access to free paper rolls, as well as the fact I can order more rolls directly through my device.”

Powering through the pandemic

Like many Australian businesses, Ken’s Cones has been impacted by the pandemic. To keep his cash flow healthy, he has listed his business on Live local, enabling him to sell prepaid digital vouchers to his customers which they can redeem later. Ken’s Cones registered for Live local in May 2020 and to date they have sold over $700 worth of Live local vouchers to his loyal clientele.

“Throughout COVID, having a Live eftpos mobile device has given our customers confidence and the freedom to pay contactlessly.

We also appreciate the opportunity to sell our vouchers online through their Live local platform, which has offered a business another valuable revenue stream .”

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